FAQ
Registration/Logging In
If you are already registered in the Idaho Lottery’s VIP Club, you will not need to re-register for the Bonus Play Cashword promotion. Simply enter your username and password to login. If you are not registered with the Idaho Lottery VIP Club you will need to click on the register button and provide the requested information.
Ticket Code Entry
Eligible Game Codes
The Cashword interactive game only allows you to submit non-winning ticket codes from select Cashword Scratch Games. View the rules page for complete details.
Help Submitting Codes
If you experience a “Code Error” while submitting a ticket code, try these troubleshooting steps:
1. First, make sure that you are using the 8-digit code found underneath the scratch-off portion of the ticket where indicated. See the graphic below:
2. Check your Cashword Account History page and verify your previous entries to ensure that the ticket wasn’t submitted already. The system will not allow the same code to be submitted twice.
3. Check your ticket very carefully to ensure that it is not a cash prize winner or has expired. You can visit any Idaho Lottery retailer and have your ticket checked to verify any winnings. You can also check your ticket from a mobile device using the Idaho Lottery Check-A-Ticket app.
Account History
Each time you submit a ticket code, a record of your entry appears on your Account History page. All of your entries appear on that list for your information and reference, so you can check the list against the tickets you are holding.
Duplicating Codes
A valid code may be entered into the Bonus Play Cashword second chance promotion/game only one time. Please visit your account history to view codes that have been successfully submitted. Tickets submitted through the website cannot be submitted again on the Idaho Lottery Cashword mobile app and vice versa. To enter your ticket into the second chance drawings download the Idaho Lottery Cashword Mobile App or visit idahocashword.com.
Prizes
How do I find out if I am a winner of the second chance drawing?
After you have entered your ticket code and have received your entries for the second chance drawing, check the “winners” page to see if you win the monthly drawing. All winners will be notified via phone or email. See rules for draw deadlines, announcement dates and times.
Eligibility
Anyone at least 18 years or older, that legally purchases a Bonus Play Cashword Scratch Game from a licensed Idaho Lottery retailer may participate. Anyone aged 18 years or older may Play for Fun for free at any time.
Technical Questions
If you encounter a problem with the Cashword promotional web site please go to the FEEDBACK page to let us know what problem you are experiencing. We will assist you via return e-mail. The more details you can provide about your problem, the better chance we will have of quickly resolving the problem.
E-mail the Idaho Lottery
You can contact the Idaho Lottery directly by using the link found below:
